Events List

GBTA NORTH CENTRAL CHAPTER
MAY MONTHLY MEETING

2022 Hotel Programs: Information, Insights, and Recommendations as we
navigate through hotel sourcing with a fresh approach.

May 13, 2021
11:00 AM - 12:00 PM

Join us for a conversation with Nina Marcello and Marcus Flohr; two industry thought leaders from American Express Global Business Consulting who will provide an overview to both buyers and suppliers as they share their perspective on needed changes for a successful 2022 hotel RFP. Both Flohr and Marcello are well versed in the historical RFP process, had great success helping their clients manage through the 2021 RFP/rollover with the associated nuances brought on by limited travel as a result of Covid-19 and are ready to change things up again for 2022.  Come to the call ready to take notes, ask questions and share your experiences as we map out ways to improve the process for the 2022 hotel RFP. The time for sourcing will be here soon; are you ready?

Nina Marcello
American Express Global Business Consulting
Principal, Global Hotel Practice Line Lead

Nina has made the business of travel her business.  An industry veteran with over 28 years of experience in the hospitality and corporate travel sectors Nina is well versed in all facets of travel.  Her career started in hotel management, moved to meeting management, and eventually to travel management/consulting where she has spent the bulk of her career.  Her varied background allows Nina’s perspective to encompass the opinions of the service provider, the buyer and the traveler.

Nina has been part of the GBT Global Business Consulting team for the past six years; joining GBT as a Hotel Consultant then advancing to a Senior Consulting Manager/Interim Hotel Practice Line Leader and finally to her current role of Global Hotel Practice Line Lead.  In this role, she participates in the growth and product enhancement of the Hotel Consulting team, collaborates in sales initiatives and oversees staffing, pricing, and the management of the hotel team activities.  Nina also manages her own clients’ unique hotel programs.

Nina is active in the travel community and previously sat on the Board of Directors for New England Business Travel Association, a partner to GBTA, from 2014-2018.  Rhode Island is home to Nina, her husband John and daughter Olivia.

For more information, please review Nina’s LinkedIn page: www.linkedin.com/in/ninamarcello

Marcus Flohr
American Express Global Business Consulting
EMEA Hotel Practice Line Lead

Marcus Flohr has a wealth of experience on the customer and agency side.  He managed multi-year complex global sourcing and optimization engagements as well as global travel operations and traveler security.

Experience in sourcing and process improvements:

• Air sourcing and program management for 45+ airlines globally
• Strategic creation of a hotel program with 2000+ hotels focusing on savings, traveler needs, costs & compliance as well as traveler safety & security
• Consolidation of transient and meeting spend as well as meeting process optimization
• Sourcing and management of global car programs
• Negotiation of rail contracts with regional rail companies and aggregators
• Implementation of a global air & hotel desk focusing on non-standard solutions
• Implementation of hotel allotments at key locations and properties
• Process optimization – offline, online and with a strong focus on technology/apps
• Travel policy assessment and re-write

Marcus has been responsible for different strategic program optimizations for GBC clients in Europe and the US for the past years. 

Marcus is leading the international hotel practice and contributes to the air, optimization and travel policy practice line development by representing Germany at a global level and participating in the annual American Express Global Business Forecast.